Help Desk. Problems Solved

Help Desk. Problems Solved

Outsourced IT Help Desk.

Business Computer Problems, Solved.

What exactly does an Information Technology Help Desk do?

What are the traits of a comprehensive and effective help desk?

How does a business benefit from outsourcing their help desk?

We will take a look at these questions and more below:

Technical Support Help Desks work around the clock 24x7x365 helping Businesses succeed. Well, maybe not all, but those that do we consider to be Quality Desks.

How a Help Desk helps:
When staff members have computer system problems, concerns, or a general technical question, they contact the IT help desk either by email, phone, and sometimes by chat programs. Tech support is just a click or call away.

The Quality Desk:
Quality help desks possess traits which make their technical support processes stand out from the rest.

Response and resolution times are critical. Our team at JamKo IT Services maintains a response and resolution time to most tickets at under 1 hour. The industry standard is much longer, but we do not settle for average and neither should you.

Issue tracking is also very important. When your staff members open a technical support ticket with the help desk, the responding agent should know the history employees have with the computer systems. The agent working on their case should know what the last support agent did with them previously, especially if it’s an ongoing issue.

Help Desk Advantage:
Businesses gain extensive Managed IT Support advantages through outsourcing the help desk. The costs of an internal IT Team which includes a help desk are high compared to outsourcing the roles. Small to Medium Businesses are able to leverage the power of a full IT team at a lower cost through outsourcing CIO Services. This allows SMBs to compete with their larger competitors on a more even playing field. An external Managed IT Services Team is typically better at maintaining technical documentation. An internal IT person could exit their role without leaving documented technical information and face little to no recourse.

We Can Help:
JamKo IT Services provides Help Desk Solutions to meet the demands of Businesses across all industries. We also offer Managed Security Solutions in addition to technical support. Our Cybersecurity stack includes EDR (Endpoint Detection and Response to defend against malware), Patch Management, Data Backup, System Monitoring, Vulnerability Scanning, Web Security, Mobile Device Management, Email Security, Firewall Monitoring, and more.

Providing IT Support Across the United States:
239-249-3306 – SWFL
973-447-4277 – NE NJ
570-904-8992 – NEPA
1-888-995-2656 – NYC and Nationwide

Offices in North Jersey serving Morris County, Essex County, Sussex County. Including Parsippany, Morristown, Caldwell, Livingston, Summit, Springfield, Montclair, Bridgewater, Basking Ridge, Wayne, Plainfield, New Jersey.

Offices in Northeast Pennsylvania serving Lackawanna County, Monroe county, Wyoming County, Luzerne County, Carbon County, Pike County, Lehigh County. Including Scranton, Wilkes-Barre, Clarks Summit, Dickson City, Dumore, Mt Pocono, Stroudsburg, Tannersville, Old Forge, Jim Thorpe, Allentown, Easton.

Offices in Southwest Florida serving Lee County, Collier County, Charlotte County. Including Fort Myers, Cape Coral, Naples, Bonita Springs, Estero, Port Charlotte, Punta Gorda.

Offices in New York City serving Manhattan, Queens, and Long Island.

Offices in East Tennessee: Knoxville, Maryville, Karns, Rockford, Alcoa, Oak Ridge, Seymour, Sevierville, Pigeon Forge, Gatlinburg, Townsend, Lenor City, Kingston, Farragut, Powell, Jefferson City.

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