Outsourced IT Help Desk.
Business Computer Problems, Solved.
What exactly does an Information Technology Help Desk do?
What are the traits of a comprehensive and effective help desk?
How does a business benefit from outsourcing their help desk?
We will take a look at these questions and more below:
Technical Support Help Desks work around the clock 24x7x365 helping Businesses succeed. Well, maybe not all, but those that do we consider to be Quality Desks.
How a Help Desk helps:
When staff members have computer system problems, concerns, or a general technical question, they contact the IT help desk either by email, phone, and sometimes by chat programs. Tech support is just a click or call away.
The Quality Desk:
Quality help desks possess traits which make their technical support processes stand out from the rest.
Response and resolution times are critical. Our team at JamKo IT Services maintains a response and resolution time to most tickets at under 1 hour. The industry standard is much longer, but we do not settle for average and neither should you.
Issue tracking is also very important. When your staff members open a technical support ticket with the help desk, the responding agent should know the history employees have with the computer systems. The agent working on their case should know what the last support agent did with them previously, especially if it’s an ongoing issue.
Help Desk Advantage:
Businesses gain extensive Managed IT Support advantages through outsourcing the help desk. The costs of an internal IT Team which includes a help desk are high compared to outsourcing the roles. Small to Medium Businesses are able to leverage the power of a full IT team at a lower cost through outsourcing CIO Services. This allows SMBs to compete with their larger competitors on a more even playing field. An external Managed IT Services Team is typically better at maintaining technical documentation. An internal IT person could exit their role without leaving documented technical information and face little to no recourse.
We Can Help:
JamKo IT Services provides Help Desk Solutions to meet the demands of Businesses across all industries. We also offer Managed Security Solutions in addition to technical support. Our Cybersecurity stack includes EDR (Endpoint Detection and Response to defend against malware), Patch Management, Data Backup, System Monitoring, Vulnerability Scanning, Web Security, Mobile Device Management, Email Security, Firewall Monitoring, and more.
Providing IT Support Across the United States:
239-249-3306 – SWFL
973-447-4277 – NE NJ
570-904-8992 – NEPA
1-888-995-2656 – NYC and Nationwide
Offices in North Jersey serving Morris County, Essex County, Sussex County. Including Parsippany, Morristown, Caldwell, Livingston, Summit, Springfield, Montclair, Bridgewater, Basking Ridge, Wayne, Plainfield, New Jersey.
Offices in Northeast Pennsylvania serving Lackawanna County, Monroe county, Wyoming County, Luzerne County, Carbon County, Pike County, Lehigh County. Including Scranton, Wilkes-Barre, Clarks Summit, Dickson City, Dumore, Mt Pocono, Stroudsburg, Tannersville, Old Forge, Jim Thorpe, Allentown, Easton.
Offices in Southwest Florida serving Lee County, Collier County, Charlotte County. Including Fort Myers, Cape Coral, Naples, Bonita Springs, Estero, Port Charlotte, Punta Gorda.
Offices in New York City serving Manhattan, Queens, and Long Island.
Offices in East Tennessee: Knoxville, Maryville, Karns, Rockford, Alcoa, Oak Ridge, Seymour, Sevierville, Pigeon Forge, Gatlinburg, Townsend, Lenor City, Kingston, Farragut, Powell, Jefferson City.
At the intersections of Preparation and Best Practices, Knowledge and Execution, we find Cybersecurity and Cyber Insurance.
Below we will explore the two related, but very different topics.
Cyber Security and Cyber Insurance are indispensable to all 21st century businesses.
The steps an organization takes to protect their IT systems from cyber attacks is cybersecurity. A modern business faces many challenges within the cyberspace that exists inside every computer, phone, router, switch, camera, and internet connected device on their network. Cyber threats such as attacks from hackers, data breaches, internal data theft by staff, outdated software, and outdated hardware are some of the obstacles.
In the event an organization is compromised in a cyber incident, cyber insurance can help mitigate the costs associated with becoming a victim of corporate cybercrime.
43% of all cyberattacks target small to medium-size business (SMB). It takes almost 300 days on average for a company to realize they were compromised in an attack. 60% of businesses never reopen following a cyber breach. For companies with less than 500 employees the average cost of a data breach is almost 3 million USD. 61% of small and mid-size companies had a cybersecurity incident in the last year.
We Can Help:
JamKo IT Services provides Managed Security Solutions. Our Cybersecurity stack includes EDR (Endpoint Detection and Response to defend against malware), Patch Management, Data Backup, System Monitoring, Vulnerability Scanning, Web Security, Mobile Device Management, Email Security, Firewall Monitoring, and more.
We work with your business to meet all the requirements of your Cyber Insurance provider. Cyber Insurance applications have a litany of boxes to check before policies are issued. We help you through that process.
How do you get it for your Business Network and Computers?
Let’s talk simple hardware upgrades and the internet technology at the edge of your office network.
Below are easy changes to look for when getting into new business computer systems. We’ll also look at how the type of internet in use at your office could potentially keep your new supercharged computer stuck at the starting gates.
It was not that long ago when 8GB of RAM was sufficient for a business computer. The bare minimal for RAM in today’s business application environment is 16GB. Anything less than that is probably going to cause your web apps to stall out in your internet browser (Chrome, Firefox, Edge). A computer with 32-64GB of RAM is going to run business apps well into the future.
Solid-State Hard Drives (SSDs) are faster than traditional mechanical hard drives (HDDs). Even though solid-state Drives have become the standard for recent computer purchases, some new machines are still sold with the older HDD mechanical drives.
If the Atari 800 could swing an SSD in 1982, it’s probably time for your computer to have one today.
The internet at your office could act as a bottleneck. Most businesses rely on some form of cloud-based applications, if not completely depend on them. The fastest computer you can buy will not help speed up access to cloud programs if the internet connecting your staff to the apps is slow.
We Can Help:
JamKo IT Services resells workstation and server hardware for major manufacturers such as Dell and Lenovo. We also make recommendations for direct purchase through your 3rd party of choice. Our Internet Service Provider partners will connect your network at modern bandwidths.
The Cloud is not Necessarily a Backup
While cloud backups do protect your data, not everything in the cloud qualifies as a backup. Many businesses believe that just because something is in the cloud, it automatically means the data is backed up.
Below are examples of data that is stored in the cloud but not necessarily backed up:
Microsoft 365, Microsoft Exchange Online, Gmail, and other Hosted Email Providers hold your email data in the cloud. The problem is most people automatically assume this data is backed up. The truth is it’s not backed up unless there is a specific agreement with the provider to do so through their backup agent software, retention policies, or through a 3rd party backup provider.
Cloud File Drives:
Microsoft OneDrive and Google Drive are two of the most widely utilized cloud drives for file storage. It is commonly assumed these files are backed up. If the files only exist in a single location, it is not a backup. In order to be a backup, data must exist in at least two different places.
We Can Help:
JamKo IT Services provides Cloud-to-Cloud backup for the data your business stores in the cloud. Get in touch with us so we can help your business identify gaps in your data backups and secure that data.
What is the difference between traditional Anti-Virus and EDR (Endpoint Detection & Response)?
Making the wrong choice between the two solutions could mean a massive Cybersecurity breach is on the horizon for your business.
Below we will explore some key advantages of securing your business computer systems with EDR instead of traditional Anti-Virus:
In the event a malware attack on your computer systems is successful, all changes made by ransomware or viruses can be rolled back to their pre-infection state. Traditional anti-virus cannot rollback damage caused by malicious software. EDR saves time, money, and valuable resources for your business.
Artificial Intelligence (AI):
EDR leverages AI to detect and prevent both current and emerging cyber threats to your IT infrastructure. Anti-virus on the other hand relies on slow rolling updates which lag behind cyber-attacker’s latest methods.
Endpoint Detection and Response allows for automated response and remediation to damage caused by malware. Anti-Virus requires lengthy investigation and manual remediation of damage which could cost your business valuable hours, days, weeks and even months of computer system downtime.
JamKo IT Services provides Managed EDR. Let the experts manage it for you. Contact us to find out how Endpoint Detection and Response can elevate your business’s cybersecurity readiness and let us manage the entire process for you.
Awareness is one of the best ways to protect your business’s computer systems from cybersecurity threats. Cyber criminals rely on your employee’s lack of knowledge to carry out attacks.
Below are some common ways bad actors are successful in hacking into your business’s computer systems and how to avoid these attacks:
Spoofing: Pretending to Be Someone They’re Not:
Beware of emails that appear to be from a coworker or a customer requesting sensitive information. Always check the sender email address, not just the name of the sender. You can usually see the full sender email address by clicking the “from” area at the top of an email.
Email Attachments and Links:
Always be wary of email attachments, even if you think you know the sender. Links embedded into emails can take you to fake websites imitating well known sites such as DocuSign. You can hover over the email links to see the web address that the link will take you to. Double check the destination website is legitimate. If you’re unsure, ask your IT staff to double check it.
It’s a red flag if your computers allow you to install programs or updates without an administrator password prompt. This indicates your computers could be at risk to inadvertently install malware and viruses. All installs should require a password to keep your network protected.
Get in Touch if you have Questions or Concerns:
If you suspect your computer systems are infected or would like us to double check your setup, follow the contact button below to our website or give us a call or send us an email:
Phone: 1-888-99-JAMKO (995-2656)
Providing Support Across the United States
1-888-995-2656 – Nationwide
Your Business Needs It
Typically, a managed services provider is considered a company that manages and provides a defined set of technology services to its clients offsite or externally. These services are outsourced and offloaded to the provider, which is typically called or known as managed IT services. But the real question is, what is really offered or involved?
Breaking It All Down
A managed IT services provider will take over all of the aspects of your IT management tasks, ranging from acting as a liaison with your technology vendors (such as Comcast or AT&T) to servicing employee trouble tickets – basically taking the stress off your hands by handling the day to day technical operations of your company so you don’t have to. These can also include network support and monitoring, IT consulting, network and threat protection, anti-virus protection, patch management, upgrades, procurement and disposal, and more.
Hiring a Service Provider
The benefits of hiring a managed IT services provider are many. Your employees, who are demanding the latest technology in the workplace, as well as fast and efficient support when and wherever they need it, will be able to work more efficiently. Your business will be able to maximize ROI because you’ll improve daily operations while cutting expenses in the process. You can outsource the time and energy needed to acquire, deploy and manage computer, tablet, phone devices and more, while getting greater stability and visibility on your technology costs. Security is built-in to employees who are accessing devices and applications off-site. All computer or network-maintenance activities are covered, so you can focus on building your business.
Comprehensive reporting is also available to allow you to keep track of everything that’s happening with your company within its IT realm. You’ll also eliminate unplanned repair services that can be a huge cost burden to any organization. The results? Your company will be able to take advantage of the money saved and reinvest in your business for added staff, technology or equipment needs, while boosting overall operational performance.
Ethernet Speeds of 100G
Of particular interest to corporate network owners is the growing trend to upgrade to 100G Ethernet capability. The demand for faster ethernet speeds is increasing as technology continues to expand.
Furthermore there were about 1 million 100G Ethernet network ports purchased in 2016. And in 2018 it is expected to increase to nearly 12 million. As a result, large enterprise companies continue to look at that technology for their networks for the increased speed and performance it offers.
The Network Giant, Cisco Agrees
The increased need for faster ethernet speeds and data being transferred from networks is driving the upgrade of the backbone, said Roland Acra. Roland Acra is senior vice president and General Manager of Cisco’s Data Center Business Group.
While 100G technology is gearing up, so is another level of Ethernet speed known as the 25G segment. As a result, the 25G segment has experienced revenue increases of 176% with purchases growing 359% in 1Q18, according to technical news sources.
Cisco had a big lead on 25G as they corner the market with about 80% of the sales. However it is projected that Dell, Arista, Juniper and others to see significant increases this year.
-Call JamKo Force at 239-249-3306 or for more info on Managed IT Network Services and Upgrades.
Avoiding HIPPA Fines
JamKo specializes in (Health Insurance Portability & Accountability Act) HIPAA technology compliance for medical offices in SWFL. The fines by the HIPAA regulatory body, are potentially crippling to most medical practices. JamKo can help in avoiding HIPAA fines.
Did you know, doing something as simple as running a Windows XP computer on your network, could result in fines of $50,000/per affected patient record? This could equate to putting a medical practice out of business.
We partner with local Attorney at Law, Bruce Vanderlaan
This partnership helps in covering all the bases in avoiding HIPAA fines and compliance for our customers who are operating medical practices. We believe in a comprehensive approach to securing your computer and network infrastructure, while making sure we do things as cost effectively and competently as possible, without cutting corners. Partnering with a legal professional who possesses a wealth of experience in dealing with HIPAA compliance for SWFL medical practices, allows us to provide the necessary level of service to accomplish our goals.
We offer a free evaluation of your medical office computers and network infrastructure, and we will deliver easy to understand results. Contact us at 239-634-6540 to setup your free evaluation. We will deliver the peace of mind you deserve, so you are able to focus on running your practice.
JamKo provides managed computer services for medical practices in Fort Myers, Naples, Cape Coral, Bonita Springs, Estero, Marco Island, Port Charlotte, Punta Gorda, Sanibel Island, and Lehigh Acres, Florida.
-by Jim Kockler
Did you know most people are running their office and home computer networks at 1/10 the available speed? To make matters worst, wireless networks are often running less than 1/10 the speed available, even while using the popular “N” standard for wireless communication.
Manufacturers, retail stores, and sales people, know the specs customers are generally honed in on. Most consumers are simply unaware of what the 802.11ac wireless standard actually means, or what a gigabit network switch is. Thus, they are sold outdated and slow technology disguised as a hot-buy because the hard drive is 1TB instead of 500GB. With how much of our computing life is spent inside of a web browser, the salesperson who sold you the computer with a slow wireless interface, would be inline to sell you a car with only two tires.
Even if you are fortunate enough to have modern network and wireless cards in your computer, most networks are still back-boned with outdated technology. We have fixed countless network problems simply by replacing the main network switch, which is one of the least expensive network components to have installed. I often find other IT consulting firms quoting new servers at an average of $7,000 to fix a slow network issue, when the problem was not the server. Instead, simply replacing the outdated 100mbps network switch with a modern 1,000mbps (gigabit) switch, resolved the issue. To give you an idea of the price difference, replacing a 24 port managed network switch is roughly $350 parts and labor. Those numbers speak for themselves.
Fast Computer Networks
The price point for the faster network standards has come well within range of affordability for the average consumer and small business. There is no reason for your business to run at 1/10 it’s potential. Your family shouldn’t have to fight over a bottle necked home network. JamKo will upgrade your network to the level it deserves, and we always make it affordable.
We offer a free second opinion on your current IT needs, so before you buy, give us a call for a no pressure second look.
JamKo offers computer and IT services for businesses and homes in SWFL. We service Fort Myers, Naples, Bonita Springs, Estero, Cape Coral, Marco Island, Sanibel Island, Port Charlotte, Punta Gorda, and Lehigh Acres.
-by Jim Kockler