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Managed IT Services Tech Support Blog

Cloud Computers vs Local Computers. What’s the Difference?


Cloud Computing vs Physical I.T. Infrastructure.

What are the differences, advantages and disadvantages?

Is Cloud Computing really the best choice?
The decision depends on the needs of your business.

Many business are exploring the options when it comes to cloud computers versus physical machines. It’s a big decision to move your business’s data and computing power to the cloud. We will go over some of the key differences between cloud and local computers to take into consideration.

Factors such as price, data privacy and accessibility will impact the decision making process. The choice that is made to invest in either cloud or physical computers will be consequential to the success or failure of a company’s IT Strategy.

It can be difficult and costly to reverse course once the decision is made on which direction to take. Information Technology business plans are not one size fits all. The I.T. strategy of a business requires comprehensive planning, experience and expertise to execute effectively.

What is a Cloud Computer: 
Simply put, a cloud computer floats in cyberspace and is not tied to a physical machine in your office. There is nuance to be aware of though. Businesses can create their own in-house Virtual Infrastructure (VDI) which can act as their own private cloud. Generally speaking though when the I.T. industry references “the cloud” it is talking about data centers hosting virtual computers for your business. Microsoft Azure and Amazon AWS are two examples of very large cloud computing organizations that most businesses use for their cloud infrastructure.

Cloud Computing could be as simple as one virtual computer spun up in the Amazon or Azure data center, or a complex virtual network consisting of virtual servers, virtual switches and virtual firewalls supporting hundreds to thousands of cloud computers.

Cloud Versatility:
The cloud is known for creating agility in the user experience. Having access to company computer systems anywhere you have internet is certainly an advantage. The Cloud is more than just a virtual computer. Cloud File Storage is one of the most common ways businesses leverage the power of cloud computing. Examples of Cloud File Storage that you are probably familiar with are Google Drive (Google Docs, Google Sheets), Microsoft OneDrive (Word and Excel in the Cloud), SharePoint File Storage, Microsoft Teams Files, Amazon WorkDocs, Amazon S3 for object storage.

When a physical computer crashes and needs to be replaced, it takes much longer than compared to replacing a cloud computer. The same applies for a computer setup needed for a new staff member. Cloud computers can be spun up (created) and deployed for the staff member in a matter of minutes.

Upgrades on cloud computers are also much faster. Computing resources such as memory (RAM), processing power and storage space can be allocated to a cloud computer with little to no interruption to the end-user. Usually an upgrade to computer resources takes minutes to complete.

Cautions on Cloud:
The Cloud offers a range of improvements to the user experience, but it is not the best solution for every organization. There are some cautions to be aware of. The cost of cloud can be more expensive. Cloud Computing is not necessarily a cheaper option. All of your computing resources become subscription based. Connecting to the cloud still requires a physical computer in the office to be used to connect into the cloud. This can be a much less expensive computer or terminal since the bulk of computing power is done in the cloud, but it is a cost nonetheless.

It is also important to recognize that in a situation where your company suffers a financial setback and is unable to pay bills on time, all of your company computer resources can be shut off, or even worse completely deleted for being delinquent in payment to your cloud vendor.

Cybersecurity becomes more complicated when operating in the cloud. The operations of your business are now taking place in large part on someone else’s computer systems. Your I.T. staff will not have full control of the infrastructure your business uses, thus the cybersecurity implementations to protect your information becomes much more complex. It is important to understand the Data Privacy laws for your industry as not to violate government regulations.

We Can Help:
JamKo IT Services provides technology solutions that meet the demands of Businesses across all industries. We were early adopters of the Cloud and are ready to assist your business in evaluating a move to the cloud or supporting an existing cloud infrastructure. Whether in the cloud or in your office, effective IT Support is our specialty. 

In addition to Cloud Services, our Managed Security Solutions will help to keep your network safe from attack. Our Cybersecurity stack includes EDR (Endpoint Detection and Response to defend against malware), Patch Management, Data BackupSystem Monitoring, Vulnerability Scanning, Web Security, Mobile Device Management, Email Security, Firewall Monitoring, 24x7x365 Help Desk, and more. Click here to read more of our Managed IT Services Blog.

Contact us to get started:

Providing IT Support Across the United States:
239-249-3306 – SWFL
973-447-4277 – NE NJ
570-904-8992 – NEPA
1-888-995-2656 – NYC and Nationwide

Offices in North Jersey serving Morris County, Essex County, Sussex County. Including Parsippany, Morristown, Caldwell, Livingston, Summit, Springfield, Montclair, Bridgewater, Basking Ridge, Wayne, Plainfield, New Jersey.

Offices in Northeast Pennsylvania serving Lackawanna County, Monroe county, Wyoming County, Luzerne County, Carbon County, Pike County, Lehigh County. Including Scranton, Wilkes-Barre, Clarks Summit, Dickson City, Dumore, Mt Pocono, Stroudsburg, Tannersville, Old Forge, Jim Thorpe, Allentown, Easton.

Offices in Southwest Florida serving Lee County, Collier County, Charlotte County. Including Fort Myers, Cape Coral, Naples, Bonita Springs, Estero, Port Charlotte, Punta Gorda.

Offices in New York City serving Manhattan, Queens, and Long Island.

Offices in East Tennessee: Knoxville, Maryville, Karns, Rockford, Alcoa, Oak Ridge, Seymour, Sevierville, Pigeon Forge, Gatlinburg, Townsend, Lenor City, Kingston, Farragut, Powell, Jefferson City.

How Hackers Hack

Networks are protected by Firewalls, Anti-Virus, Cybersecurity, EDR, Complex Passwords, Artificial Intelligence Powered Security Software, but somehow hackers still get in. How does that happen? 

You have probably heard of at least a few of the above-listed protections to computer systems. If you have ever been the victim of a virus or hacking event, you also probably wondered how it was that you ended up being susceptible to a successful attack while you have protection.

We will explore different ways hackers get into your company’s network, servers and computer systems, as well as demystify the way security appliances, such as firewalls, function.

Firewalls and Routers. How do they work?
At the risk of getting a bit too geeky, I will give a basic overview on the function of firewalls and routers. Due to the nature of how the Public Internet and your Private Network are inherently separated by what is called NAT (Network Address Translation), most networks are firewalled by default (caveats notwithstanding). I, comporting as a hacker, cannot sit from afar and magically access the computers in your office without a misconfiguration, unpatched vulnerability, or software allowing me access. When a router or firewall is in use on a network, the network traffic flows outbound to the internet and everything coming inbound from the internet via protocols such as TCP (Transmission Control Protocol) moving through the aforementioned NAT must as a general rule first be requested by a computer on the inside of the network (Unless of course, I, now comporting as the network admin, create a rule in the firewall to allow access from the outside through a port.). For example, the internet page you are looking at now exists on your screen because you requested for it to be there (If not, you might have a security issue to be concerned with.).

Beyond the safety built into basic network functions stemming from a correctly configured firewall or router, some hardware firewalls also contain addon functionality to react to or report abnormal network activity, scan the network traffic for malware and viruses, block malicious websites, and provide additional authentication requirements to use the network.

Okay Great, that’s very Nerdy, but how did you get Hacked?
Like many things in life, it starts from within. Without getting to know you and your network I can only speculate how you were hacked. At the risk of coming across as overly pontifical, I will likewise try to explain it.

One of the easiest ways for a hacker to get into your systems is by tricking you into installing malware. My guess would be that you, or someone working in your business, installed the malware. This malware then walked the hacker through the front door (they didn’t even need to sneak in through the back door) of your network, giving them access to your servers, file shares, workstations, browsing history, etc. This could have been avoided by not allowing users the security permissions to install software.

Phishing is another method of attack that makes it easy for a hacker to gain access to your software, cloud servers, and computers. As an example, the hacker sends an email pretending to be Microsoft asking you to reset your password, but first you must type in your existing password. Most users are unsuspecting and overly trusting, thus having a proclivity to perform the task assuming there is no way someone could impersonate Microsoft which results in the hacker getting your password. From there I am sure you could postulate how things would take a turn for the worse.

A more complex method involves exploiting vulnerabilities in services your network has open to the public internet. Web Applications connect to backend databases which could reveal secure information to unauthenticated hackers if they have a security hole. This is why having Patch Management Services from an IT Vendor is critically prudent.

We Can Help:
JamKo IT Services provides technology solutions that meet the demands of Businesses across all industries. We can seek out tech vulnerabilities in your company’s network and resolve them for you. Effective IT Support is our specialty and an ongoing relationship will strengthen your systems into the future. Maintaining a sound configuration of your IT Environment is crucial to the continued success of your business. 
Our Managed Security Solutions will help to keep your network safe from attack. Our Cybersecurity stack includes EDR (Endpoint Detection and Response to defend against malware), Patch Management, Data BackupSystem Monitoring, Vulnerability Scanning, Web Security, Mobile Device Management, Email Security, Firewall Monitoring, 24x7x365 Help Desk, and more. Click here to read more of our Managed IT Services Blog.

Contact us to get started:

Providing IT Support Across the United States:
239-249-3306 – SWFL
973-447-4277 – NE NJ
570-904-8992 – NEPA
1-888-995-2656 – NYC and Nationwide

Offices in North Jersey serving Morris County, Essex County, Sussex County. Including Parsippany, Morristown, Caldwell, Livingston, Summit, Springfield, Montclair, Bridgewater, Basking Ridge, Wayne, Plainfield, New Jersey.

Offices in Northeast Pennsylvania serving Lackawanna County, Monroe county, Wyoming County, Luzerne County, Carbon County, Pike County, Lehigh County. Including Scranton, Wilkes-Barre, Clarks Summit, Dickson City, Dumore, Mt Pocono, Stroudsburg, Tannersville, Old Forge, Jim Thorpe, Allentown, Easton.

Offices in Southwest Florida serving Lee County, Collier County, Charlotte County. Including Fort Myers, Cape Coral, Naples, Bonita Springs, Estero, Port Charlotte, Punta Gorda.

Offices in New York City serving Manhattan, Queens, and Long Island.

Offices in East Tennessee: Knoxville, Maryville, Karns, Rockford, Alcoa, Oak Ridge, Seymour, Sevierville, Pigeon Forge, Gatlinburg, Townsend, Lenor City, Kingston, Farragut, Powell, Jefferson City.

Shadow IT – What’s in the Dark?

Shadow IT. 
Technology hiding in the shadows.
Running on your Company Computers.
Put there on purpose by employees.

Businesses face the ongoing challenge of unapproved software running on their computers. It is not uncommon for staff members and teams to make decisions to use programs and hardware that are not authorized by the IT Department or management.

We will explore different ways Shadow IT gets it into your company’s computer systems and makes contact with your data resulting in undesired consequences.

What is Shadow IT?:
The name sounds a little scary, but it’s not as frightening as the meaning. Shadow IT is software, hardware and cloud applications running inside your company that is unapproved, unknown and unchecked. This is a recipe for a cyber breach event. 

How Shadow IT gets into your Company:
Like many things in life, it’s starts from within. Your employees introduce your systems to the shadows. End-users are often confronted with problems they need to solve and decide to go off on their own to find ways to mitigate technical obstacles or to leverage technology that makes their jobs easier.

Examples of Shadow IT:
Dropbox probably doesn’t elicit fearful thoughts in most people, but it is a common example of software that isn’t always authorized on company computers, but ends up on there anyway. The ease at which it can cause damage is also quite fearsome. Dropbox allows users to take files from the company and easily synchronize them to any number of personal computers and smart phones. The possibilities of what happens to the data after that are almost endless. 

Employee computers and phones are another example of Shadow IT. If a staff member is using their own hardware to access company resources unchecked it can open your network up to a multitude of threats. A malware infected personal device could expose a password to a cybercriminal who then has the same access to your company data as the employee. 

Cloud applications can also fall into the category of Shadow IT when they are utilized outside the radar of IT and Company Management. Something that seems as harmless as an e-mail marketing application could have wide reaching consequences. Company contact lists are uploaded into the cloud and then become vulnerable to a breach your IT staff has no control over. If a cybercriminal knows who you communicate with it makes their job easier. We will go over the power of social engineering in cybersecurity in a future blog post.

We Can Help:
JamKo IT Services provides technology solutions to meet the demands of Businesses across all industries. We can seek out Shadow IT running in your company and bring it into the light for a resolution. The way your computer systems are configured will also keep out undesired software and hardware. JamKo IT Services will take the necessary steps to secure your systems from the darkness of the unknown unknowns. Effective IT Support is our specialty.

We also offer Managed Security Solutions. Our Cybersecurity stack includes EDR (Endpoint Detection and Response to defend against malware), Patch Management, Data Backup, System Monitoring, Vulnerability Scanning, Web Security, Mobile Device Management, Email Security, Firewall Monitoring, 24x7x365 Help Desk, and more.

Contact us to get started:

Providing IT Support Across the United States:
239-249-3306 – SWFL
973-447-4277 – NE NJ
570-904-8992 – NEPA
1-888-995-2656 – NYC and Nationwide

Offices in North Jersey serving Morris County, Essex County, Sussex County. Including Parsippany, Morristown, Caldwell, Livingston, Summit, Springfield, Montclair, Bridgewater, Basking Ridge, Wayne, Plainfield, New Jersey.

Offices in Northeast Pennsylvania serving Lackawanna County, Monroe county, Wyoming County, Luzerne County, Carbon County, Pike County, Lehigh County. Including Scranton, Wilkes-Barre, Clarks Summit, Dickson City, Dumore, Mt Pocono, Stroudsburg, Tannersville, Old Forge, Jim Thorpe, Allentown, Easton.

Offices in Southwest Florida serving Lee County, Collier County, Charlotte County. Including Fort Myers, Cape Coral, Naples, Bonita Springs, Estero, Port Charlotte, Punta Gorda.

Offices in New York City serving Manhattan, Queens, and Long Island.

Offices in East Tennessee: Knoxville, Maryville, Karns, Rockford, Alcoa, Oak Ridge, Seymour, Sevierville, Pigeon Forge, Gatlinburg, Townsend, Lenor City, Kingston, Farragut, Powell, Jefferson City.

What Does your Company Get from all that “Monitoring?”

IT Monitoring, Computer Monitoring, Server Monitoring, Network Monitoring, Cloud Monitoring…

Okay Great.

But what does that mean?

Businesses are told that IT Monitoring of their computer systems is crucial, and in many cases required.
So what do you get in all that monitoring? Do you really need it? We will look at these questions and more below:

IT Service plans normally include a Monitoring “Service Stack” which is just another way of saying a set of services. Managed Service Providers offer multiple services within the monitoring plan to make up the stack.

What’s in the Stack?:
There is no rule for what must be in a monitoring plan, but generally speaking there are several core services: Event Log Monitoring, Cybersecurity Reports from EDR or Anti-Virus software, and Backup Job Monitoring.

Additional services in more comprehensive plans include: Patch Management, Network Device Monitoring, Firewall Monitoring, Wi-Fi Performance, Network and Internet Performance, Risk Intelligence, Mobile Device Monitoring, Login Audits, Cloud Environment Monitoring, and more.

How does Monitoring Help?
We rattled off some industry terms, but for most people those terms do not mean much. So let’s go over some examples of what the monitoring services mentioned above do to help your company’s IT infrastructure.

When it comes to computers, they talk a lot, a whole lot. Much of what a computer says is stored in the Event Logs. We monitor those logs looking for a computer crying out for help, or sounding an alarm. Things such as low storage space, failing hard drives, unexpected system freezes can all be found with event log monitoring.

It’s important to know when a computer is infected with malware or viruses (for obvious reasons). Cybersecurity protection software should report its findings back to the Managed IT Service Provider (MSP). The damage caused by malicious software can be mitigated faster if the systems are monitored. 

We Can Help:
JamKo IT Services provides Monitoring Solutions to meet the demands of Businesses across all industries. We also offer Managed Security Solutions. Our Cybersecurity stack includes EDR (Endpoint Detection and Response to defend against malware), Patch Management, Data Backup, System Monitoring, Vulnerability Scanning, Web Security, Mobile Device Management, Email Security, Firewall Monitoring, and more.

Providing IT Support Across the United States:
239-249-3306 – SWFL
973-447-4277 – NE NJ
570-904-8992 – NEPA
1-888-995-2656 – NYC and Nationwide

Offices in North Jersey serving Morris County, Essex County, Sussex County. Including Parsippany, Morristown, Caldwell, Livingston, Summit, Springfield, Montclair, Bridgewater, Basking Ridge, Wayne, Plainfield, New Jersey.

Offices in Northeast Pennsylvania serving Lackawanna County, Monroe county, Wyoming County, Luzerne County, Carbon County, Pike County, Lehigh County. Including Scranton, Wilkes-Barre, Clarks Summit, Dickson City, Dumore, Mt Pocono, Stroudsburg, Tannersville, Old Forge, Jim Thorpe, Allentown, Easton.

Offices in Southwest Florida serving Lee County, Collier County, Charlotte County. Including Fort Myers, Cape Coral, Naples, Bonita Springs, Estero, Port Charlotte, Punta Gorda.

Offices in New York City serving Manhattan, Queens, and Long Island.

Offices in East Tennessee: Knoxville, Maryville, Karns, Rockford, Alcoa, Oak Ridge, Seymour, Sevierville, Pigeon Forge, Gatlinburg, Townsend, Lenor City, Kingston, Farragut, Powell, Jefferson City.

Help Desk. Problems Solved

Outsourced IT Help Desk.

Business Computer Problems, Solved.

What exactly does an Information Technology Help Desk do?


What are the traits of a comprehensive and effective help desk?


How does a business benefit from outsourcing their help desk?

We will take a look at these questions and more below:

Technical Support Help Desks work around the clock 24x7x365 helping Businesses succeed. Well, maybe not all, but those that do we consider to be Quality Desks.

How a Help Desk helps:
When staff members have computer system problems, concerns, or a general technical question, they contact the IT help desk either by email, phone, and sometimes by chat programs. Tech support is just a click or call away.

The Quality Desk:
Quality help desks possess traits which make their technical support processes stand out from the rest.

Response and resolution times are critical. Our team at JamKo IT Services maintains a response and resolution time to most tickets at under 1 hour. The industry standard is much longer, but we do not settle for average and neither should you.

Issue tracking is also very important. When your staff members open a technical support ticket with the help desk, the responding agent should know the history employees have with the computer systems. The agent working on their case should know what the last support agent did with them previously, especially if it’s an ongoing issue.

Help Desk Advantage:
Businesses gain extensive Managed IT Support advantages through outsourcing the help desk. The costs of an internal IT Team which includes a help desk are high compared to outsourcing the roles. Small to Medium Businesses are able to leverage the power of a full IT team at a lower cost through outsourcing CIO Services. This allows SMBs to compete with their larger competitors on a more even playing field. An external Managed IT Services Team is typically better at maintaining technical documentation. An internal IT person could exit their role without leaving documented technical information and face little to no recourse.

We Can Help:
JamKo IT Services provides Help Desk Solutions to meet the demands of Businesses across all industries. We also offer Managed Security Solutions in addition to technical support. Our Cybersecurity stack includes EDR (Endpoint Detection and Response to defend against malware), Patch Management, Data Backup, System Monitoring, Vulnerability Scanning, Web Security, Mobile Device Management, Email Security, Firewall Monitoring, and more.

Providing IT Support Across the United States:
239-249-3306 – SWFL
973-447-4277 – NE NJ
570-904-8992 – NEPA
1-888-995-2656 – NYC and Nationwide

Offices in North Jersey serving Morris County, Essex County, Sussex County. Including Parsippany, Morristown, Caldwell, Livingston, Summit, Springfield, Montclair, Bridgewater, Basking Ridge, Wayne, Plainfield, New Jersey.

Offices in Northeast Pennsylvania serving Lackawanna County, Monroe county, Wyoming County, Luzerne County, Carbon County, Pike County, Lehigh County. Including Scranton, Wilkes-Barre, Clarks Summit, Dickson City, Dumore, Mt Pocono, Stroudsburg, Tannersville, Old Forge, Jim Thorpe, Allentown, Easton.

Offices in Southwest Florida serving Lee County, Collier County, Charlotte County. Including Fort Myers, Cape Coral, Naples, Bonita Springs, Estero, Port Charlotte, Punta Gorda.

Offices in New York City serving Manhattan, Queens, and Long Island.

Offices in East Tennessee: Knoxville, Maryville, Karns, Rockford, Alcoa, Oak Ridge, Seymour, Sevierville, Pigeon Forge, Gatlinburg, Townsend, Lenor City, Kingston, Farragut, Powell, Jefferson City.

Cybersecurity vs Cyber Insurance

At the intersections of Preparation and Best Practices, Knowledge and Execution, we find Cybersecurity and Cyber Insurance.



Below we will explore the two related, but very different topics.

Cyber Security and Cyber Insurance are indispensable to all 21st century businesses.

Cyber Security:
The steps an organization takes to protect their IT systems from cyber attacks is cybersecurity. A modern business faces many challenges within the cyberspace that exists inside every computer, phone, router, switch, camera, and internet connected device on their network. Cyber threats such as attacks from hackers, data breaches, internal data theft by staff, outdated software, and outdated hardware are some of the obstacles.

Cyber Insurance:
In the event an organization is compromised in a cyber incident, cyber insurance can help mitigate the costs associated with becoming a victim of corporate cybercrime.

The Stats:
43% of all cyberattacks target small to medium-size business (SMB). It takes almost 300 days on average for a company to realize they were compromised in an attack. 60% of businesses never reopen following a cyber breach. For companies with less than 500 employees the average cost of a data breach is almost 3 million USD. 61% of small and mid-size companies had a cybersecurity incident in the last year.

We Can Help:
JamKo IT Services provides Managed Security Solutions. Our Cybersecurity stack includes EDR (Endpoint Detection and Response to defend against malware), Patch Management, Data Backup, System Monitoring, Vulnerability Scanning, Web Security, Mobile Device Management, Email Security, Firewall Monitoring, and more.

We work with your business to meet all the requirements of your Cyber Insurance provider. Cyber Insurance applications have a litany of boxes to check before policies are issued. We help you through that process.

Offices in SWFL, NEPA, Northern New Jersey, and New York City
Providing Support Across the United States
239-249-3306
973-447-4277
570-904-8992
1-888-995-2656 – Nationwide

Ingredients for Speed

Speed.

How do you get it for your Business Network and Computers?

Let’s talk simple hardware upgrades and the internet technology at the edge of your office network.

Below are easy changes to look for when getting into new business computer systems. We’ll also look at how the type of internet in use at your office could potentially keep your new supercharged computer stuck at the starting gates.

RAM (Memory):
It was not that long ago when 8GB of RAM was sufficient for a business computer. The bare minimal for RAM in today’s business application environment is 16GB. Anything less than that is probably going to cause your web apps to stall out in your internet browser (Chrome, Firefox, Edge). A computer with 32-64GB of RAM is going to run business apps well into the future.

Hard Drive:
Solid-State Hard Drives (SSDs) are faster than traditional mechanical hard drives (HDDs). Even though solid-state Drives have become the standard for recent computer purchases, some new machines are still sold with the older HDD mechanical drives.

If the Atari 800 could swing an SSD in 1982, it’s probably time for your computer to have one today.

Internet:
The internet at your office could act as a bottleneck. Most businesses rely on some form of cloud-based applications, if not completely depend on them. The fastest computer you can buy will not help speed up access to cloud programs if the internet connecting your staff to the apps is slow.

We Can Help:
JamKo IT Services resells workstation and server hardware for major manufacturers such as Dell and Lenovo. We also make recommendations for direct purchase through your 3rd party of choice. Our Internet Service Provider partners will connect your network at modern bandwidths.

Toll Free: 1-888-99-JAMKO (995-2656)
Email: Support@JamKoForce.com

Offices in SWFL, NEPA, Northern New Jersey, and New York City
Providing Support Across the United States
239-249-3306
973-447-4277
570-904-8992
1-888-995-2656 – Nationwide

The Cloud is Not a Backup

The Cloud is not Necessarily a Backup

While cloud backups do protect your data, not everything in the cloud qualifies as a backup. Many businesses believe that just because something is in the cloud, it automatically means the data is backed up.

Below are examples of data that is stored in the cloud but not necessarily backed up:

Email: 
Microsoft 365, Microsoft Exchange Online, Gmail, and other Hosted Email Providers hold your email data in the cloud. The problem is most people automatically assume this data is backed up. The truth is it’s not backed up unless there is a specific agreement with the provider to do so through their backup agent software, retention policies, or through a 3rd party backup provider.

Cloud File Drives:
Microsoft OneDrive and Google Drive are two of the most widely utilized cloud drives for file storage. It is commonly assumed these files are backed up. If the files only exist in a single location, it is not a backup. In order to be a backup, data must exist in at least two different places.

We Can Help:
JamKo IT Services provides Cloud-to-Cloud backup for the data your business stores in the cloud. Get in touch with us so we can help your business identify gaps in your data backups and secure that data.

Toll Free: 1-888-99-JAMKO (995-2656)
Email: Support@JamKoForce.com

Offices in SWFL, NEPA, Northern New Jersey, and New York City
Providing Support Across the United States
239-249-3306
973-447-4277
570-904-8992
1-888-995-2656 – Nationwide

EDR vs Anti-Virus

What is the difference between traditional Anti-Virus and EDR (Endpoint Detection & Response)?

Making the wrong choice between the two solutions could mean a massive Cybersecurity breach is on the horizon for your business.

Below we will explore some key advantages of securing your business computer systems with EDR instead of traditional Anti-Virus:

Rollback Feature: 
In the event a malware attack on your computer systems is successful, all changes made by ransomware or viruses can be rolled back to their pre-infection state. Traditional anti-virus cannot rollback damage caused by malicious software. EDR saves time, money, and valuable resources for your business.

Artificial Intelligence (AI):
EDR leverages AI to detect and prevent both current and emerging cyber threats to your IT infrastructure. Anti-virus on the other hand relies on slow rolling updates which lag behind cyber-attacker’s latest methods. 

Automated Remediation:
Endpoint Detection and Response allows for automated response and remediation to damage caused by malware. Anti-Virus requires lengthy investigation and manual remediation of damage which could cost your business valuable hours, days, weeks and even months of computer system downtime. 

The Solution: 
JamKo IT Services provides Managed EDR. Let the experts manage it for you. Contact us to find out how Endpoint Detection and Response can elevate your business’s cybersecurity readiness and let us manage the entire process for you.

Toll Free: 1-888-99-JAMKO (995-2656)
Email: Support@JamKoForce.com

Offices in SWFL, NEPA, Northern New Jersey, and New York City
Providing Support Across the United States
239-249-3306
973-447-4277
570-904-8992
1-888-995-2656 – Nationwide

Be Malware Aware

Awareness is one of the best ways to protect your business’s computer systems from cybersecurity threats. Cyber criminals rely on your employee’s lack of knowledge to carry out attacks.

Below are some common ways bad actors are successful in hacking into your business’s computer systems and how to avoid these attacks:

Spoofing: Pretending to Be Someone They’re Not:
Beware of emails that appear to be from a coworker or a customer requesting sensitive information. Always check the sender email address, not just the name of the sender. You can usually see the full sender email address by clicking the “from” area at the top of an email.

Email Attachments and Links:
Always be wary of email attachments, even if you think you know the sender. Links embedded into emails can take you to fake websites imitating well known sites such as DocuSign. You can hover over the email links to see the web address that the link will take you to. Double check the destination website is legitimate. If you’re unsure, ask your IT staff to double check it.

Misconfigured Computers:
It’s a red flag if your computers allow you to install programs or updates without an administrator password prompt. This indicates your computers could be at risk to inadvertently install malware and viruses. All installs should require a password to keep your network protected.

Get in Touch if you have Questions or Concerns:
If you suspect your computer systems are infected or would like us to double check your setup, follow the contact button below to our website or give us a call or send us an email:

Phone:  1-888-99-JAMKO (995-2656)
Email:  Support@JamKoForce.com

CONTACT US
Offices in SWFL, NEPA, Northern New Jersey, and New York City
Providing Support Across the United States
239-249-3306
973-447-4277
570-904-8992
1-888-995-2656 – Nationwide